Privacy Policy

Information you give us

When you fill out an inquiry form, use the chat on our website, email us, or text us, we collect what you provide. In the chat, that is your name, your phone number, and your message. The homepage inquiry form collects your name, email address, message, and any optional business name or website you provide. The consultation quiz at /hello collects your name, email address, phone number, city, company name, type of work, typical project value, and preferred timing for marketing support. We use these details to respond to your inquiry and prepare for a conversation. Providing a phone number in the quiz does not sign you up for marketing text messages.

Information collected automatically

Our website does not use analytics, advertising tools, or tracking cookies. The chat window on our website is provided by our customer relationship management and messaging provider. When it loads, that provider may collect technical information such as your IP address and browser type, and may use cookies or similar storage so the chat keeps working. Like most websites, our hosting provider may keep standard technical logs, such as IP address, browser type, and the page requested, to run and secure the site. When you submit the form, your IP address is also used briefly to limit repeated submissions, and is not stored with your inquiry.

We use your information to:

• Respond to your inquiries and follow up on requests you make
• Arrange calls with you when you ask for one
• Prepare the visibility check or proposal you ask for
• Send you text messages and emails you have agreed to receive
• Provide and improve our services and website
• Keep records of your consent and opt-out requests
• Comply with legal obligations

Inquiry and consultation quiz submissions are sent securely to our GoHighLevel (LeadConnector) customer relationship management system, or to our business inbox through our email delivery provider when email delivery is configured. The record contains the details you submit, including your phone number, city, and quiz answers when you use /hello. We use these records to review your inquiry and follow up with you. Neither form collects SMS marketing consent.

Our consultation booking page embeds GoHighLevel (LeadConnector). When you open that page or book an appointment, our booking provider processes technical information and the booking details you provide to operate the calendar and arrange your appointment. We receive your appointment information in our GoHighLevel system so we can arrange and attend the conversation.

We use a hidden form field, submission timing checks, and a temporary limit on repeated submissions to reduce automated spam. Submissions that fail these checks are rejected and are not sent to our CRM.

We do not sell your personal information.

We share information only with service providers that help us run our business, such as our customer relationship management and messaging provider, email provider, and website host. They may use your information only to provide services to us.

We may also disclose information if required by law, to protect our rights, or as part of a merger, sale, or transfer of our business.

When we provide services to a business, such as lead follow-up, appointment booking, or Google review requests, we may handle information about that business's own customers. We do this on the business's behalf and only to deliver the services it has asked for. That business's own privacy policy explains how it uses its customers' information, and questions about it are best sent to the business directly.

Our website does not set tracking or advertising cookies, and if we add them we will update this policy first. The chat window, provided by our customer relationship management and messaging provider, may use cookies or similar storage so the chat works. You can set your browser to refuse cookies or to alert you when cookies are being sent, though the chat may not work properly if you do.

We keep your information as long as we need it for the purposes above, or as long as the law requires. When we no longer need it, we delete it or make it anonymous.

We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

For privacy requests or questions, email hello@orravik.com.

Our website and services are for businesses and are not directed to children under 13. We do not knowingly collect information from children under 13.

Our site may link to other websites. We are not responsible for their privacy practices.

We may update this policy from time to time. When we do, we will post the new version on this page and update the last updated date above.